Help
Answers to the questions we hear most.
Each order on LIBSK is placed with a single boutique. If you'd like items from more than one boutique, you can keep separate carts open (one per boutique) and check out each one individually. This keeps delivery and tracking simple, since each boutique prepares its own order and our delivery partner delivers it.
Every boutique on LIBSK prepares its own orders, and our delivery partner delivers them. Keeping a separate cart per boutique means each order has its own checkout, payment, and delivery, so you always know exactly who is fulfilling your order and where it is.
We process payments securely through Payzah, supporting KNET, card payments (Visa and Mastercard), and Apple Pay. Your card details are handled by Payzah. LIBSK never stores your card numbers.
All sales are final. A return, exchange, or refund is accepted only if you report within 7 days of delivery that your item is damaged, defective, or materially different from its description. If the boutique's own published policy offers better terms, that policy applies. LIBSK reviews each request. If a refund is approved, it will be issued to you. See our Returns and Refunds terms for full details.
Each order is prepared by a single boutique and delivered to you by our delivery partner. You can check your order status in the app, from placement to delivery.