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Answers to the questions we hear most.
Each order on LIBSK is placed with a single boutique. If you'd like items from more than one boutique, you can keep separate carts open — one per boutique — and check out each one individually. This keeps delivery and tracking simple, since each boutique ships its own order directly.
Every boutique on LIBSK prepares and ships its own orders. Keeping a separate cart per boutique means each order has its own checkout, payment, and delivery, so you always know exactly who is fulfilling your order and where it is.
We process payments securely through Payzah, supporting KNET and Apple Pay. Your card details are handled by Payzah — LIBSK never stores your card numbers.
Returns are handled by the boutique that fulfilled your order, in line with Kuwaiti consumer protection law. Eligible items can usually be returned within 7 days of delivery if they are unused and in their original condition, and approved refunds are processed through Payzah to your original payment method. See our Returns and Refunds terms for full details.
Because each order is fulfilled by a single boutique, your items ship directly from that boutique. You can check your order status in the app, from placement to delivery.